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Wee Soles Customer Services Hours of Operation:
Monday-Saturday 10am-6pm
Sunday 11am-5pm
*Pacific Standard Time*
Wee Soles Customer Service Contact Phone Numbers:
Wee-Soles.com Customer Service: (323) 667-0774
Wee-Soles.com FAX: (323) 667-0114
Wee-Soles EMAIL: info@wee-soles.com
Please read all the information on this page before checking out:
By accessing, browsing and/or using this website, you acknowledge that you have read and understood and agree to be bound by these terms and conditions, including our Return and Exchanges Policy and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our website.
**PLEASE CHECK YOUR EMAIL WITHIN 1-2 DAYS OF YOUR ORDER AS YOU WILL RECEIVE A PERSONAL EMAIL FROM US IF WE HAVE ANY QUESTIONS OR ISSUES WITH YOUR ORDER**
Shipping Policy
All shipping is done via UPS. The cost of shipping is dependent on the value and weight of your purchase. We require a signature for all deliveries (YOU CANNOT WAIVE SIGNATURE DELIVERY) and we cannot deliver to P.O. BOXES. Please reference the chart below for the cost and the type of service. You can choose ground (usuallay 5-7 business days if the article is in stock. Please note that it may be longer; we cannot control UPS or Ex[ress (which is usually 2-3 business days if the article is in stock.)
Please remember that UPS DOES NOT DELIVER ON THE WEEKEND OR FEDERAL HOLIDAYS. If you order overnight or 2-3 day express it may take longer: all express methods apply only to business days.
We can also ship your purchase as a gift to another party if indicated that you would like the complimentary gift wrap. All prices will be deleted from the gift. Please note UPS makes 3 attempts to deliver a package and on the third attempt, the package is returned to Wee Soles. In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive an online credit for the returned goods.
**Please remember that you are responsible for all shipping costs to and from Wee Soles for exchanges and/or edited orders. Please note that items may be out of stock and we make every attempt to contact the customer in the event of our of stock inventory with suggestions for replacement of out of stock items. If you do not accept the replacement option(s) suggested, a full refund of the out of stock item will be applied to your credit card. If, at the time of the original purchase, the product category shows that we do not have a specific size in stock, please note that you will not be refunded if you ask for that size in exchanging for a product that did not fit correctly.
Please note that we cannot ship to P.O. Boxes- the delivery address must be a street address. Orders to P.O. Boxes will be cancelled.
Shipping Rates
TYPE Cost_______-
UPS Ground
UPS Three Day- U.S. only, all states
UPS Two Day- U.S. only, all states
UPS Overnight Express- U.S. only, all states
International UPS Worldwide Express (subject to change depending on country)
International Standart Post (2-3 weeks)
*Please note that if you choose an incorrect shipping rate for your destination, the difference will be automatically charged to your method of payment.
Gift Certificates:
Gift certificates can be purchased online . Gift certificates can be used online, in store or via telephone order.
Returns and Exchanges:
Wee Soles prides itself on offering the highest quality merchandise. If you are not happy with your purchase, return unused items in the original condition within 14 business days of receipt of item(s) and we will provide you with an online store credit, less shipping costs.
Please note the customer is responsible for all shipping costs associated with exchanges unless Wee -Soles.com has sent the wrong size or item.
Please note all returns must be sent via UPS or registered mail as we need a signature.
In addition, ALL SALE ITEMS, JEWELRY AND CUSTOM ORDERS CANNOT BE EXCHANGED OR RETURNED.
PLEASE NOTE THAT REFUNDS ARE NOT PERMITTED.
Please send returns to:
Wee Soles
3827 Sunset Blvd
Suite E
Los Angeles, CA 90026
Please include a copy of the packing slip that is included with each shipped order with a brief description of what the problem is with the merchandise and any instructions regarding exchanges or online store credit.
Website Credits:
Upon receipt of returned goods (as per the policies above) the customer will be issued a website credit that can be used to purchase alternative products on Wee-soles.com
Website credits may be redeemed by
Cancellation of Orders and Out of Stock Items:
You may only cancel your order via telephone, email of fax up to the time the order is shipped.
If the order has been processed and shipped, you cannot cancel the order and can only be returned for an online credit. You are responsible for shipping costs to and from.
Wee-soles.com may cancel your order or part of your order if the item is sold out and no longer available.
**Please check your email within 1-2 days of your order as we will email you if we have any questions of issues regarding your order.**
In the event of partial orders, Wee-soles.com will ship the items in stock and remove the out of stock items from your order for a refund of those out of stock items.
Disclaimer of representations and warranties:
All products, services and information made available on or through this website are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Subject to the foregoing, wee-soles.com disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose and all express warranties except those explicitly made in this statement of legal terms. Wee-soles.com makes no representation that the information contained on this website , your results in using this website or the service itself will be accurate., valid, reliable or available or that it does not violate or infringe the rights of any third party. Wee-soles.com makes no representation and specifically disclaims any warranty regarding any site linked to this website.
This disclaimer by wee-soles.com in no way affects the terms of any manufacturer’s or third party seller;s warranty, if any, related to the goods purchased via this website. Title to goods and merchandise is retained by wee-soles.com until goods and merchandise are paid for by the purchaser and at that time title passes to the purchaser. Some stated do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Waiver of liabilities:
You agree that, except as otherwise provided under applicable laws, neither Wee-soles.com not its affiliates not the direcetors, officers, employees, agents, contractors, successors or assigns of each shall be liable for any damages whatsoever arising our of or related to the use of the Wee-soles website or any other web site linked to this web site. This waiver of liability applies to direct, indirect, consequential , special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information even if Wee-soles.comis notified in advance of the potential for any such damages.
Unlawful Conduct:
You agree that you are prohibited from posting or transmitting to the Wee-soles.com web site any unlawful, threatening, libelous, defamatory, obscene, scandalous inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under the law. Wee-soles.com reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access from a particular internet address to this web site.
Limited Availability and Price:
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Wee-soles.com will have the right to refuse or cancel any orders placed for product or service listed at the incorrect price.
Minors:
Wee-soles.com does not knowingly market to or knowingly solicit information for minors. Minors are ineligible to use our services and we do not want minors to submit personal information to us. If you are a minor, you may use this service only under the supervision of an adult. If a minor makes a purchase with an adult credit card or authorization, Wee-soles.com is not responsible for any refunds or returns - no exceptions. The cardholder will have to dispute the issue with their credit card company and take any necessary precautions so that this will not happen again.
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